refund  policy.

Last updated: 2026/02/07

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At naturi. we take pride in producing high-quality handmade garments. If you are not fully satisfied with your purchase, please review our policy below.

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1. eligibility for returns.

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We accept returns within 7 days of delivery only under the following conditions:

•    The item is unused, unwashed, and in original condition
•    The item has no signs of wear or damage after delivery
•    The return request is approved prior to sending the item back

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To request a return, please contact us with your order number and reason for return.

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2. exchanges.

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We accept exchanges in the following cases:

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•    Incorrect size
•    Manufacturing defect or damage
•    Incorrect item received

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Exchanges are subject to stock availability.

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If the exchange is due to a defect or incorrect item,  naturi. will cover the return shipping cost.
If the exchange is due to sizing, the customer is responsible for return shipping.

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3. refunds.

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Refunds are only issued under the following circumstances:

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•    The item is confirmed defective and cannot be replaced
•    The incorrect item was received and cannot be exchanged

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Refunds will be processed within 5–7 working days after the returned item has been received and inspected.

Refunds will be issued to the original method of payment.

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4. non-returnable items.

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The following items are not eligible for return or refund:

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•    Custom or made-to-order items
•    Items that have been worn, washed, or altered
•    Items returned without prior approval

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5. defective or damaged items.

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If you receive a defective or damaged item, please notify us within 48 hours of delivery and include clear photos of the issue. We will assess and arrange a replacement or refund where applicable.

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6. contact information.

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For all return, exchange, or refund requests, please contact:

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Email: info@naturikids.co.za
Website: www.naturikids.co.za