refund policy.

Last updated: 2026/02/07

At naturi. we take pride in producing high-quality handmade garments. If you are not fully satisfied with your purchase, please review our policy below.

1. eligibility for returns.

We accept returns within 7 days of delivery only under the following conditions:

• The item is unused, unwashed, and in original condition
• The item has no signs of wear or damage after delivery
• The return request is approved prior to sending the item back

To request a return, please contact us with your order number and reason for return.

2. exchanges.

We accept exchanges in the following cases:

• Incorrect size
• Manufacturing defect or damage
• Incorrect item received

Exchanges are subject to stock availability.

If the exchange is due to a defect or incorrect item, naturi. will cover the return shipping cost.
If the exchange is due to sizing, the customer is responsible for return shipping.

3. refunds.

Refunds are only issued under the following circumstances:

• The item is confirmed defective and cannot be replaced
• The incorrect item was received and cannot be exchanged

Refunds will be processed within 5–7 working days after the returned item has been received and inspected.

Refunds will be issued to the original method of payment.

4. non-returnable items.

The following items are not eligible for return or refund:

• Custom or made-to-order items
• Items that have been worn, washed, or altered
• Items returned without prior approval

5. defective or damaged items.

If you receive a defective or damaged item, please notify us within 48 hours of delivery and include clear photos of the issue. We will assess and arrange a replacement or refund where applicable.

6. contact information.

For all return, exchange, or refund requests, please contact:

Email: info@naturikids.co.za
Website: www.naturikids.co.za